Description du poste
About the Position
We are looking for a fluent English-speaking Customer Service Representative to support customers in the US market. The ideal candidate has at least six months of customer service experience, excellent communication skills, and a strong customer-oriented mindset.
Key Responsibilities
Handle customer inquiries professionally via phone, email, or chat.
Provide accurate information and effective solutions to customer concerns.
Resolve complaints and troubleshoot basic issues when necessary.
Maintain a high level of customer satisfaction.
Document customer interactions and update information in the relevant systems.
Follow company procedures and quality standards.
Communicate clearly and professionally with US-based customers.
Profil recherche
Requirements
Minimum 6 months of experience in customer service.
Fluent English, both written and spoken.
Strong verbal and written communication skills.
Good computer skills and familiarity with digital tools.
Excellent problem-solving and interpersonal skills.
Customer-focused attitude and ability to handle challenging situations.
Availability to work from 2:00 PM to 11:00 PM.