Customer Experience Intern - Summer program

Join IKEA Morocco as a Customer Experience Intern and become part of a company driven by values, togetherness, and a passion for creating a better everyday life for the many people. Based in Casablanca, this internship offers a unique opportunity to gain hands-on experience in a dynamic retail environment while learning from experienced professionals.

As a Customer Experience Intern, you will support the Customer Experience team in ensuring that every customer enjoys a smooth, inspiring, and memorable journey across all IKEA touchpoints. You will gain exposure to customer insights, service quality, store experience, and continuous improvement initiatives that contribute to enhancing customer satisfaction and loyalty.

Your responsibilities will include:

• Supporting the monitoring and analysis of customer feedback and satisfaction results.
• Assisting in identifying opportunities to improve the customer journey and overall shopping experience.
• Participating in customer experience projects and initiatives across the store.
• Collecting and consolidating customer insights from various channels.
• Supporting the implementation of actions aimed at improving customer satisfaction and loyalty.
• Collaborating with different functions to understand customer needs and improve service delivery.
• Assisting in the preparation of reports, presentations, and customer experience analyses.
• Contributing to the organization of customer-focused events, activities, and engagement initiatives.
• Learning IKEA standards related to customer experience and helping ensure their consistent application.
• Promoting a customer-centric mindset and supporting continuous improvement efforts throughout the store.

This internship is an excellent opportunity to develop your analytical, communication, and project coordination skills while gaining valuable experience in customer experience management within one of the world's leading home furnishing retailers.

The ideal candidate is currently pursuing or has recently completed a Bachelor's degree (Bac+3) in Business Administration, Marketing, Customer Experience, Management, Commerce, or a related field.

Previous professional experience is not required; however, a first internship or experience in customer service, retail, hospitality, customer experience, or project coordination would be considered an advantage. We are looking for individuals who are passionate about understanding customer needs and contributing to an outstanding customer journey.

To succeed in this role, you should possess strong communication and analytical skills, a customer-centric mindset, and the ability to collaborate effectively with different stakeholders. You are curious, proactive, and eager to learn in a dynamic retail environment. A good command of Microsoft Office tools, particularly Excel and PowerPoint, as well as proficiency in French and English, will be appreciated. Strong organizational skills, attention to detail, adaptability, and a genuine interest in IKEA values are essential qualities for this internship.