Description du poste
Key Responsibilities
Handle customer inquiries in both Spanish and English, depending on business needs
Deliver high-quality customer support
Provide accurate information and effective solutions to customers
Manage complaints in line with internal procedures and quality standards
Ensure customer satisfaction and meet performance KPIs
Profil recherche
Profile Requirements
Fluent bilingual proficiency in Spanish and English (mandatory)
Spanish level: C1 | English level: B2 minimum
Excellent verbal and written communication skills in both languages
Strong customer service orientation and problem-solving skills
Good computer literacy
Previous experience in a contact center is a plus
Traits de personnalite souhaites
Respect des règlesVolonté de persuasionDistance émotionnelleTénacitéBesoin d'actionTravail en équipeImplication au travailOrganisation