Description du poste

External Job Offer

Foundever is seeking an experienced Operations Manager to lead one of its English-speaking Activities.

Main Tasks:

Lead teams to meet and exceed business objectives (client and corporate service, quality and contribution goals, as well as financial, metric and employee satisfaction goals), ensuring the consistent achievement of all financial and operational KPI’s across the site.
Direct involvement in recruitment, selection, induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
Line management responsibility for Coaches who are responsible for managing the daily activities of the new hires during induction training.
Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
Following the Employee Satisfaction trend, ensure that action are implemented and continuously reviewed.
Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team’s performance.
Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.

Profile required:

Bachelor Degree in the following or related areas: Computer Science, Mathematics, Statistics, Economics, management, Business Studies…
Excellent command of English with both verbal and written communication skills
Strong leadership skills with ability to manage multiple teams and large groups of people.
Performance Management Skills (coaching, conducting an appraisal).
Availability to work 24/7, based on operational needs.
Strong interpersonal skills and experience demonstrating successful customer/client relationship management.
Good computer skills and good knowledge of Microsoft Office Pack.

Eligibility:

Applicants must have a minimum of two years' proven experience as an Operations Manager.
Full professional proficiency in English (written and spoken) is mandatory.
Only candidates who meet the above criteria will be considered for the position.

Assessment Process:

The process will be as follow:

Deadline