Description du poste
About the Position
We are looking for a multilingual Customer Service Representative fluent in both English and French to join a dynamic team. The ideal candidate has at least six months of customer service experience and enjoys assisting customers, resolving issues, and delivering a positive customer experience in both languages.
Key Responsibilities
Handle customer inquiries in English and French via phone, email, or chat.
Provide accurate information and effective solutions to customer concerns.
Manage complaints and resolve issues professionally.
Follow up on customer requests to ensure timely resolution.
Record customer interactions and maintain accurate information in internal systems.
Follow company procedures and quality standards.
Maintain a high level of customer satisfaction.
Communicate clearly and professionally with customers in both languages.
Profil recherche
Requirements
Minimum 6 months of experience in customer service or a call center.
Fluency in both English and French, written and spoken.
Excellent communication and active listening skills.
Good computer skills and familiarity with digital tools.
Strong problem-solving and conflict-resolution abilities.
Customer-oriented mindset and professional attitude.
Ability to multitask and work effectively in a team.
Flexibility and adaptability in a fast-paced environment.