Description du poste
About the Position
We are looking for an English-speaking Customer Service & Technical Support Representative to assist customers with technical issues, troubleshoot problems, and provide effective solutions. The ideal candidate has strong communication skills, basic technical knowledge, and a customer-focused mindset.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat.
Provide technical assistance and troubleshoot basic technical issues.
Guide customers through step-by-step solutions to resolve problems.
Assist with software, applications, devices, and account-related issues.
Identify technical problems and escalate complex cases when necessary.
Document customer interactions and troubleshooting steps in internal systems.
Follow technical support procedures and quality standards.
Ensure a positive customer experience through clear and professional communication.
Profil recherche
Requirements
Minimum 6 months of experience in customer service or technical support.
Fluent English, both written and spoken.
Good computer skills and basic technical knowledge.
Ability to diagnose and troubleshoot common technical issues.
Strong communication, listening, and problem-solving skills.
Patience and the ability to explain technical information clearly.
Customer-oriented attitude and professional approach.
Ability to multitask and work effectively within a team.