Bilingual customer service representative (english / french) - Centre d'appel (Casablanca)

19-05-2026 | Fusion - Casablanca Langue(s) : # Français     # Anglais     

Descriptif du poste

We are hiring bilingual (English/French) Customer Service Representatives for an international fashion e-commerce project.
You will support customers via chat, email, and phone in a fast-paced environment.
Handle customer inquiries via chat, email, and phone
Support customers in both English and French
Provide accurate and personalized solutions
Deliver a high-quality customer experience
Handle sensitive situations professionally
Meet SLA and KPI targets
Maintain accurate customer records

Profil Recherché

Fluent in English and French (written and spoken)
Customer service experience is a plus
Strong communication and writing skills
Customer-oriented mindset
Ability to multitask
Comfortable with digital tools
Flexible for evening/night shifts and weekends

Avantages sociaux et autres

Salary: 6000 MAD + bonuses
International environment
Career growth opportunities
Continuous training
Fast-paced digital project

Amplitude horaire

Evening/Night Shifts

Salaire Net + primes

5000 dh +1000 Prime de langue+ Prime de performance