Biligual e-chat agents - rabat - Centre d'appel (Rabat)

30-06-2026 | Technopolis - Rabat Langue(s) : # Français     

Descriptif du poste

- Manage e-chat conversations and inbound/outbound calls- Quickly identify customer needs or issues and provide clear and compliant responses- Transfer complex requests to the appropriate department or a higher level when necessary.- Ensure follow-up on customer cases until full resolution- Meet quality, volume, and satisfaction targets set by management

Profil Recherché

Description de l'offre d'emploi - Manage e-chat conversations and inbound/outbound calls- Quickly identify customer needs or issues and provide clear and compliant responses- Transfer complex requests to the appropriate department or a higher level when necessary.- Ensure follow-up on customer cases until full resolution- Meet quality, volume, and satisfaction targets set by managementCompétences et expérience requises- Fluent french & English- Good writing skills- Strong ability to produce written content quickly- Strong verbal communication abilities.Benefits - Paid training starting from the first month.- Permanent employment contract (CDI).- Social security coverage.- Good performance bonuses.- Private health insurance with an attractive reimbursement rate.- Free transportation provided

Avantages sociaux et autres

• Une formation rémunérée dès le premier jour
• Un contrat à durée indéterminée
• Une sécurité sociale.
• Des Primes déplafonnées.
• Une assurance maladie privée avec un taux de remboursement intéressant.
• Un transport gratuitement assuré

Amplitude horaire

24H/24H

Salaire Net + primes

A discuter