English-Speaking Customer Service Representative (Night Shift)

Poste : Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others? Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team! - As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include: - Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner. - Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department. - Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system. - Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty.

Profil recherché: We are seeking dedicated, independent, and customer-oriented individuals: Language Proficiency: You have an excellent command of English, both written and spoken. Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule. Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude. Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome!