Description du poste
As a Team Manager, your main tasks will be to:
-Coach and support a team of Customer Advisors in achieving their objectives.
-Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.
-Ensure that the quality of service provided to customers is excellent and efficient.
-Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.
-Continuously evaluate the team's performance, establish training needs and monitor career development.
-Ensure team members' attendance and discipline.
-Ensure the achievement of performance targets (Internal & External).
-Produce reports and statistics required to monitor business activity.
Profil recherche
As a Team Manager, your main tasks will be to:
-Coach and support a team of Customer Advisors in achieving their objectives.
-Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.
-Ensure that the quality of service provided to customers is excellent and efficient.
-Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.
-Continuously evaluate the team's performance, establish training needs and monitor career development.
-Ensure team members' attendance and discipline.
-Ensure the achievement of performance targets (Internal & External).
-Produce reports and statistics required to monitor business activity.
Competences et experience requises
Education and qualifications:
-Minimum 2 years higher education in marketing, management, finance or other.
-Proven experience as a Team Manager in the customer service field.
Skills required:
-Excellent fluenty in French and English.
-Proficiency in office automation tools.
-24hours availability.
-A spirit of collaboration and partnership with the various people involved in operations.
-Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques.
Benefits
- A permanent contract with social security.
- An attendance bonus
- Private health insurance with attractive reimbursement rates.
- Free transportation.