Inhouse Consultant – Order to Cash (F/M)

As Inhouse Consultant – you will be a key driver in designing, standardizing, and continuously improving our end-to-end process landscape. You will support internal stakeholders in analyzing and optimizing business processes, contribute to the strategic development of process excellence, and steer high-visibility programs that directly impact company performance.

Based in Tunis, you will work closely with global BPM, IT, and Commercial teams to translate business requirements into scalable, system-enabled process solutions — with SAP S/4HANA at the core.

Grow with us - your responsibilities

• Own and continuously improve end-to-end Order-to-Cash processes, from opportunity management and quoting through order fulfillment, invoicing, and cash collection
• Analyze customer-oriented business processes to identify levers for efficiency gains and value creation
• Act as the functional bridge between business stakeholders and SAP S/4HANA — translating process requirements into system configurations and functional specifications
• Drive process mining initiatives using tools such as Signavio to identify inefficiencies, bottlenecks, and automation opportunities across the O2C cycle
• Plan, lead, and control projects within the scope of middle management, including coordination of work packages and functional leadership of project teams
• Manage project workstreams independently: scope, timeline, stakeholder communication, risk management, and delivery — ensuring on-time, on-budget, and quality-compliant execution
• Support the development and implementation of strategic process optimization roadmaps with clear target orientation
• Coordinate and moderate workshops and methodological trainings; coach project partners on BPM standards and best practices
• Collaborate with regional and global teams to ensure consistent process adoption and change management
• Define and monitor O2C KPIs and dashboards, turning data insights into actionable process decisions
• Establish and promote standards for excellent Business Process Management, fostering continuous improvement with a focus on impact and sustainability.

What will convince us - your profile

• Degree in Business Administration, Business Informatics, or Industrial Engineering
• 5+ years of experience in Business Process Management, Process Engineering, or a comparable role — ideally in a strategic or consulting environment — with a clear focus on Order-to-Cash or Lead-to-Cash
• Deep functional knowledge of SAP S/4HANA in the O2C domain (SD module; ideally also exposure to FI/AR, MM, or CPQ)
• Hands-on experience with process mining tools, preferably Signavio
• Proven track record in leading cross-functional process improvement and transformation projects
• Knowledge of process methodologies such as BPMN, Lean Management, or Six Sigma; project management certifications (PMP, PRINCE2) are an advantage
• Strong analytical mindset with the ability to quickly grasp complex interdependencies and steer towards solutions
• Confident communicator at all levels — from operational teams to senior management
• Experience working in international, matrix organizations
• Fluent in English; French or Arabic is a plus.